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FAQ

For Tenants

  • I want to rent a home, what do I do?
  • I want to be notified when new homes become available, what do I do?
  • I believe a listing is fake, what do I do?
  • I can't see the landlord's contact information, what do I do?
  • How do I search for homes?

Payment

  • I'm being charged double/more frequently
  • I got charged without having an active subscription
  • Why is my card being declined?
  • How do I pay for a subscription?
  • I started a trial subscription and now I’m being charged, why is that?

Account

  • How can I delete my account?
  • I can't log in, why is that?
  • Where can I find my profile?

Subscription

  • Where can I read the terms and conditions?
  • How can I cancel my subscription?
  • Why can’t I cancel my subscription?
  • What do I get out of being a member?

SearchAgent

  • How to create a Searchagent
  • How do I stop my free SearchAgent?

Refund Policy

  • Why was I charged? - Rentola's subscription process
  • Refunds and fraud concerns

Rental Agencies, Landlords & Business inquiries

  • Add, remove or adjust our listings
  • Business proposals
  • I created a listing but it didn't get approved
  • Why are our properties listed on this website?
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